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Information for Tenants & Useful Links

Tenant Information

Is your landlord or letting agent accredited with Telford & Wrekin Council?

If you are renting a property from a landlord or letting agent you can check on our website here to see if they are accredited.  Any landlord or letting agent accredited by us have signed a code of conduct and have declared that they are a Fit and Proper person.  The scheme requires members to act reasonably and responsibly towards tenants to ensure that the properties are of a good standard and well maintained.  If your landlord or letting agent is not on the list, give them a call and ask if they would join.  A copy of the code of conduct can be found here.

If your landlord or letting agent is accredited with us but you feel they are not living up to the code of conduct please contact us and we will look into the matter further.


Useful Tenant information:

Tenancy deposit protection - Overview

Your landlord must put your deposit in a government-backed tenancy deposit scheme (TDP) if you rent your home on an assured shorthold tenancy that started after 6 April 2007. In England and Wales your deposit can be registered with:

Deposit Protection Service
MyDeposits - including deposits that were held by Capita
Tenancy Deposit Scheme

for more information please visit - https://www.gov.uk/tenancy-deposit-protection


Right To Rent

Please Click Here to access the government Right to Rent details


Other Tenant Passports avaliable

Other websites offer tenant passports too, some of which are free. Below are some links:


Tenant Referencing UK



Report a Repair or Issue

repair that is urgent, life threatening or hazardous to health then you can log your repair through environmental health here. You can register the repair via the on-line reporting tool this will notify your landlord directly for you and will record these conversations for you to refer back to later. This enables you to log the issue safe in the knowledge that all correspondence between you and your landlord has been recorded. To log your repair or issue with your landlord. If the repair is urgent, life threatening or hazardous to health  then you can log your repair through environmental health here.


Tenant Checklist 

Please follow the link here if you are a tenant and make use of our helpful tenant guide